Booking and memberships for recovery and wellness studios that turn intro visits into members.
Most recovery studios run on memberships, and most memberships start with an intro offer. Alcreo sells intro offers online, collects waivers before the first visit, follows up with a membership offer while the experience is fresh and checks in when a member's visits slow down.
The intro offer gets people in the door. What happens next decides whether they join.
People try a session, enjoy it and then get busy. These are the gaps between a first visit and a loyal member:
Intro visitors who don't convert
Someone tries your intro offer, has a good experience and never hears a personal follow-up.
Waivers at the front desk
Paper or tablet waivers at check-in slow down every first visit.
Members who fade quietly
A member stops coming for a few weeks, then cancels, and nobody noticed in time.
Questions answered late
People message about what to bring and how contrast therapy works, and replies take a day.
Billing exceptions by hand
Failed payments, freezes and upgrades handled manually take staff time.
Few reviews
Members love the studio, but few have left a review.
Sales, onboarding and retention for a wellness studio
If you have a door access or room scheduling system you like, these tools can run alongside it.
A website that explains each experience
Pages for sauna, cold plunge, float, red light and recovery services, with first-visit guidance and an intro offer.
Intro offers sold online
Sell first-visit and multi-visit intro offers with checkout and an instant booking link.
Waivers before arrival
Waivers and intake forms go out with the booking, so first visits start on time.
Session and room booking
Clients book sessions and rooms online, with reminders and a reschedule link.
Intro-to-member follow-up
After the intro visits, clients get your membership offer while the experience is fresh.
Membership billing
Bill memberships by card or ACH, with failed-payment alerts and simple upgrades.
Attendance check-ins
Members who haven't visited in a number of days you choose get a friendly check-in.
One inbox for questions
DMs, texts, web chat and email land in one inbox so questions get answered quickly.
Review requests
Members get a review request at good moments, with a link to your Google profile.
From an intro offer to a member who stays
Someone sees your cold plunge on social media and buys a three-visit intro. Here's how the next two months could go.
Intro visitors who don't join get a seasonal offer and an invitation to come back.
This is an illustration of how the system can work, not a specific customer's results.
- Day 1Intro purchasedThey buy the intro online. A waiver and booking link go out right away.
- Day 3First visitThey arrive with the waiver done. A thank-you text with tips follows.
- Day 9Third visit and offerAfter their last intro visit, they get your membership offer.
- Day 12Price questionThey ask about a lower-frequency option. Your team replies, and they join the four-visit plan.
- Day 40Check-inAfter 12 days without a visit, a friendly check-in goes out. They book.
- Day 60ReviewA review request goes out after their tenth visit.
Set up for the experiences you offer
Contrast therapy, float and recovery services each need different booking and messaging.
Sauna and cold plunge
High-frequency members.
- Intro offers with checkout
- Session and room booking
- Unlimited membership billing
- Attendance check-ins
Float and red light
Appointment-based sessions.
- Online booking with reminders
- Packages and credits
- First-visit guidance
- Rebooking nudges
Recovery and performance
Athletes and active clients.
- Team and group bookings
- Corporate wellness inquiries
- Membership upgrades
- Referral offers
Keep what works. Improve conversion and retention.
Some studios already use a booking or access system and want to keep it. That's fine. Alcreo can run alongside it.
What those tools often don't do well is the marketing around the visit: answering questions quickly, converting intro visitors, checking in with members who've slowed down and asking for reviews.
Other studios run booking, memberships and payments entirely in Alcreo. Either way, during setup we import your member list.
Is Alcreo a good fit for your studio?
It's built for independent recovery and wellness studios with one or a few locations.
A good fit if
- Intro visitors don't convert to members as often as you'd like
- Waivers slow down first visits
- You don't notice members slowing down until they cancel
- You want questions answered faster
Probably not the right tool if
- You need door access hardware integration that isn't supported
- You're a franchise required to use corporate software
- You want automated messages to make health claims
Helpful messages, sent with permission
Members want useful reminders, not a flood of promotions.
Waivers on file
Waivers and intake forms are signed before the first visit and attached to the client record.
Consent on every form
Forms include clear, unchecked texting consent with links to your privacy policy and terms. STOP replies are honored automatically.
Registered business texting
We help you register your number for A2P 10DLC, which mobile carriers require for business texting from local numbers.
Policies that stay current
Growth includes an auto-updating privacy policy, terms and cookie consent for your website. On Launch it's a $20/month add-on.
This is general information, not legal advice. Talk to your own advisor about the rules that apply to your business and your state.
What your wellness studio website could look like
A clean, inviting site that explains each experience and sells the intro offer.
Service and city pages help you show up for searches like "cold plunge near me" and "infrared sauna in [your city]." Clear first-visit guidance, membership options and real reviews help new clients take the first step.
What happens after you sign up
You don't have to learn the software on your own. Here's what the first week looks like.
One onboarding call
We learn how your wellness studio works today, which tools you're keeping and what to fix first.
Your website and phone number
We build your website or connect your current one. Keep your number by forwarding or porting it, or get a new local number.
Your contacts and starter setup
We import your contacts, load the standard pipeline and turn on the starter automations that fit. You can rename stages and edit messages any time.
Live in under a week, with support after
Most accounts are running in under a week, though texting registration depends on the carriers. After launch, support helps when you want to change something.
Plans for wellness studios
Both plans are month-to-month, set up for you, and your first 30 days are free.
Launch
$497 setup · first 30 days free
- ✓5–6 page website with experience pages
- ✓CRM, member pipeline and follow-up
- ✓Online booking, waivers and texting
- ✓Intro offers, membership billing and reviews
- ✓Unlimited AI agents (fair use)
- ✓Up to 5 users
- ✓Compliance add-on: +$20/month
Growth
$997 setup · first 30 days free
- ✓Up to 35-page SEO website with service and city pages
- ✓Intro conversion, retention and referral buildout
- ✓Everything in Launch
- ✓3 website edits every month
- ✓Unlimited users and priority support
- ✓Compliance included
Phone, texting, email and AI usage is billed separately based on what you use. If you cancel in the first 30 days, there's no monthly charge, but the setup fee isn't refunded. Moving from Launch to Growth costs the $500 difference in setup fees. Google ad spend is paid directly to Google. Google decides Local Services Ads eligibility for each business type and area.
AI for the routine work, with your team in charge
For a recovery studio, AI can answer the questions first-timers always ask, like how long to stay in the cold plunge or what to bring, using guidance you approve, and draft check-ins for members who've slowed down.
You decide what AI handles. Anything that needs judgment, or a personal touch, stays with your team.
Describe a workflow in plain English
Type something like "when a member hasn't visited in 12 days, text a friendly check-in with a booking link, then alert the front desk if there's no visit in another week" and the AI builder drafts the automation. You review it, adjust the timing or wording, and turn it on.
An assistant for routine questions
AI agents can answer common questions, collect details and book appointments by chat or text, in many languages. You decide what they say and when a person takes over.
Help drafting messages
Draft reminders and replies faster, then edit them to sound like your business.
Help when you want to change something
We show you the AI tools during onboarding, and support can help you adjust an automation later instead of starting over.
Questions from wellness studio owners
Don't see yours? Book a 15-minute call and ask us directly.
Can I sell intro offers online?+
Yes. Intro offers have their own checkout, and buyers get a waiver and booking link right away.
How do you turn intro visitors into members?+
After their intro visits, clients get a short sequence with your membership offer while the experience is fresh.
How do attendance check-ins work?+
Members who haven't visited in the number of days you choose get a friendly check-in, and your team can be alerted.
Can I keep my booking or access system?+
Yes. Alcreo can run alongside it for your website, follow-up and reviews, or handle booking and memberships entirely.
Can clients sign waivers before they arrive?+
Yes. Waivers and intake forms go out with the booking and attach to the client record.
How long does setup take?+
Most businesses are up and running in under a week, starting with one onboarding call. Texting registration is approved by the mobile carriers, and their timing varies.
Can I keep my phone number and my current website?+
Yes. We can forward or port your number, or set up a new local one. If you like your current website, we can connect it to your account at the same plan price.
What does it cost, and what's billed separately?+
Launch is $297 a month plus a $497 setup fee. Growth is $597 a month plus a $997 setup fee. Both are month-to-month with the first 30 days free. Phone, texting, email and AI usage is billed separately based on use.
What happens if I cancel?+
Cancel in the first 30 days and there's no monthly charge, though the setup fee isn't refunded. After that there's no long-term contract. Closed accounts are paused for 30 days, and we'll send your contacts and website code on request. Your domain stays yours.
Other health & wellness businesses we set up
Related: Alcreo Payments · Scheduling · Automations · CRM & pipeline · Funnels · Websites
More intro visitors become members, and more members stay.
Book a free 15-minute demo and we'll start building your website live on the call.