Online booking and follow-up that help acupuncture patients finish their treatment series.
People new to acupuncture usually have questions before they book, and returning patients often need gentle structure to stay on their plan. Alcreo gives your practice a welcoming website, online booking with intake, series reminders and packages that make commitment easier.
Acupuncture usually works best over a series. Many patients stop after a visit or two.
New patients often need reassurance, and returning patients need structure. These gaps are common:
Questions that wait
Someone curious about acupuncture sends a question. If a reply takes a day, they may lose their nerve.
Calls during treatment
You can't answer while a patient is on the table, and callers rarely leave a message.
Patients who stop early
Patients feel a bit better and drift away before finishing the series you recommended.
Paying visit by visit
Without packages, each visit is a new decision to come back.
Past patients who don't return
Former patients might come back for seasonal care if they heard from you.
Few reviews
New patients look for reassurance online, but satisfied patients rarely post reviews unless asked.
A welcoming front door for your practice
It's designed for practitioners who don't have a front desk, and works from your phone between patients.
A welcoming, informative website
Pages on what you treat, what to expect at a first visit and your approach, written for people new to acupuncture.
Online booking with intake
New patients book and complete intake forms ahead of time, with reminders by text and email.
Missed-call text back
When you're with a patient, callers get a text and can ask questions or book.
A patient pipeline
See each inquiry, first visit and patient in a series, with the next step on the card.
Series reminders
Patients get reminders to book their next visit, so they stay on the plan you recommended.
Packages and memberships
Sell treatment packages and monthly memberships, with remaining visits tracked automatically.
Seasonal newsletters
Share seasonal wellness notes and invite past patients back for tune-ups.
One inbox for messages
Texts, emails, web chat and social messages land in one inbox.
Review requests
After a few visits, patients get a review request with a link to your Google profile.
From a first question to a completed series
Someone dealing with stress and poor sleep wonders whether acupuncture might help. Here's how the next two months could go.
Patients who finish their series get a seasonal check-in invitation.
This is an illustration of how the system can work, not a specific customer's results.
- Day 1Question answeredThey ask about needles through web chat. You reply from your phone with a first-visit guide and booking link.
- Day 2BookedThey book a first visit and complete intake. Reminders are scheduled.
- Day 6First visitYou treat them with intake notes ready and recommend a series.
- Day 6PackageThey buy a package at checkout, and remaining visits are tracked.
- Week 4A gapThey skip a week. A gentle reminder goes out and they book the next visit.
- Next seasonTune-upA seasonal newsletter invites them back, and they book.
Set up for the patients you see
Pain, stress and wellness, and specialty care each need a different rhythm.
Pain and injury
Patients looking for relief.
- Online first-visit booking
- Series reminders
- Package sales
- Review requests
Stress, sleep and wellness
Ongoing care and seasonal visits.
- Memberships
- Seasonal newsletters
- Past-patient check-ins
- Workshop registration
Specialty and community care
Fertility support, community clinics and more.
- Specialty intake forms
- Program-based packages
- Referral partner tracking
- Group session booking
Keep your charting. Improve booking and follow-up.
Treatment notes and charting stay in your EHR or practice software. Alcreo isn't a medical record system.
What practice software often doesn't do well is the communication around visits: answering questions quickly, online booking, series reminders, packages, newsletters and review requests.
Some practices book through Alcreo, and others keep their current scheduler and use Alcreo for the website, follow-up and reviews. During setup we import your patient contacts.
Is Alcreo a good fit for your practice?
It suits solo practitioners and small group practices, including community clinics.
A good fit if
- Many new patients have questions before booking
- Patients stop before finishing a series
- You'd like to sell packages
- You don't have someone answering the phone
Probably not the right tool if
- You need an EHR, herbal dispensary or insurance billing
- You want messages to include treatment details
- Your current booking tool already handles reminders and packages well
Texts about scheduling, not health details
Patients share personal health information on intake forms. Texts and emails stay focused on logistics.
Logistics only
Reminders cover appointments, forms and scheduling links, not diagnoses or treatment details.
Talk with us about HIPAA
If your practice is covered by HIPAA, tell us before launch. We'll plan what information is collected, where it's kept and what stays in your EHR.
Consent on every form
Forms include clear, unchecked texting consent with links to your privacy policy and terms. STOP replies are honored automatically.
Registered business texting
We help you register your number for A2P 10DLC, which mobile carriers require for business texting from local numbers.
This is general information, not legal advice. Talk to your own advisor about the rules that apply to your business and your state.
What your acupuncture practice website could look like
A calm, reassuring site that explains acupuncture and makes booking a first visit easy.
Condition and city pages help you show up for searches like "acupuncture near me" and "acupuncture for back pain in [your city]." A clear first-visit explanation, practitioner bios and real reviews help new patients feel comfortable.
What happens after you sign up
You don't have to learn the software on your own. Here's what the first week looks like.
One onboarding call
We learn how your acupuncture practice works today, which tools you're keeping and what to fix first.
Your website and phone number
We build your website or connect your current one. Keep your number by forwarding or porting it, or get a new local number.
Your contacts and starter setup
We import your contacts, load the standard pipeline and turn on the starter automations that fit. You can rename stages and edit messages any time.
Live in under a week, with support after
Most accounts are running in under a week, though texting registration depends on the carriers. After launch, support helps when you want to change something.
Plans for acupuncturists
Both plans are month-to-month, set up for you, and your first 30 days are free.
Launch
$497 setup · first 30 days free
- ✓5–6 page website with condition pages
- ✓CRM, patient pipeline and follow-up
- ✓Online booking, intake forms and texting
- ✓Packages, series reminders and reviews
- ✓Unlimited AI agents (fair use)
- ✓Up to 5 users
- ✓Compliance add-on: +$20/month
Growth
$997 setup · first 30 days free
- ✓Up to 35-page SEO website with condition and city pages
- ✓Newsletter, past-patient and review buildout
- ✓Everything in Launch
- ✓3 website edits every month
- ✓Unlimited users and priority support
- ✓Compliance included
Phone, texting, email and AI usage is billed separately based on what you use. If you cancel in the first 30 days, there's no monthly charge, but the setup fee isn't refunded. Moving from Launch to Growth costs the $500 difference in setup fees. Google ad spend is paid directly to Google. Google decides Local Services Ads eligibility for each business type and area.
AI for the routine work, with your team in charge
For an acupuncture practice, AI is helpful for answering the first-timer questions, like whether it hurts, what to wear or how long a visit takes, with answers you've approved. Anything about a specific condition comes to you.
You decide what AI handles. Anything that needs judgment, or a personal touch, stays with your team.
Describe a workflow in plain English
Type something like "when a patient in a package hasn't booked their next visit within 8 days, text a booking link, then email three days later" and the AI builder drafts the automation. You review it, adjust the timing or wording, and turn it on.
An assistant for routine questions
AI agents can answer common questions, collect details and book appointments by chat or text, in many languages. You decide what they say and when a person takes over.
Help drafting messages
Draft reminders and replies faster, then edit them to sound like your business.
Help when you want to change something
We show you the AI tools during onboarding, and support can help you adjust an automation later instead of starting over.
Questions from acupuncturists
Don't see yours? Book a 15-minute call and ask us directly.
Can new patients book online?+
Yes. They book a first visit, complete intake forms ahead of time and get reminders.
Can I sell treatment packages?+
Yes. Sell packages and memberships online or at checkout, with remaining visits tracked automatically.
How do series reminders work?+
When a patient in a series hasn't booked their next visit, they get a friendly reminder with a booking link.
Does Alcreo replace my EHR?+
No. Charting stays in your EHR. Alcreo handles your website, booking, reminders, packages, newsletters and reviews.
Does it work for community acupuncture?+
Yes. Group or shared-room sessions can be booked as classes with capacity limits.
How long does setup take?+
Most businesses are up and running in under a week, starting with one onboarding call. Texting registration is approved by the mobile carriers, and their timing varies.
Can I keep my phone number and my current website?+
Yes. We can forward or port your number, or set up a new local one. If you like your current website, we can connect it to your account at the same plan price.
What does it cost, and what's billed separately?+
Launch is $297 a month plus a $497 setup fee. Growth is $597 a month plus a $997 setup fee. Both are month-to-month with the first 30 days free. Phone, texting, email and AI usage is billed separately based on use.
What happens if I cancel?+
Cancel in the first 30 days and there's no monthly charge, though the setup fee isn't refunded. After that there's no long-term contract. Closed accounts are paused for 30 days, and we'll send your contacts and website code on request. Your domain stays yours.
Other health & wellness businesses we set up
Related: Scheduling · Missed-call text back · Alcreo Payments · Automations · CRM & pipeline · Websites
Answer first-time questions, and help patients finish what they start.
Book a free 15-minute demo and we'll start building your website live on the call.