A med spa CRM for consult bookings, rebooking and memberships.
Med spas spend real money on ads and social content. Alcreo helps that spend turn into booked consultations: quick replies to leads and DMs, online booking with deposits, rebooking reminders timed to each treatment and memberships that bill themselves. Charting stays in your EMR.
The leads are coming in. The follow-up between inquiry, consult and rebooking is where they slip.
Most med spas have strong providers and a busy front desk. These gaps are common anyway:
Ad leads that cool off
Someone fills out your ad form on their lunch break. A callback after work often reaches them after they've booked elsewhere.
DMs answered days later
Instagram and Facebook messages pile up on treatment days and get answered when someone has a moment.
Consultation no-shows
Free consults get booked and skipped, leaving open time your injector could have filled.
Treatments that lapse
Neurotoxin, filler and skin treatments work on a schedule, but clients forget, and nobody reminds them until they've tried somewhere else.
Memberships managed by hand
Members are your most valuable clients, but manual billing and credit tracking lead to late payments and churn.
Reviews and photo consent
Happy clients rarely post a review, and collecting consent for before-and-after photos is inconsistent.
Lead response, booking and retention for a med spa
Clinical charting and treatment records stay in your EMR. Alcreo handles the marketing and scheduling communication around the visit.
A website organized by treatment
Pages for injectables, skin, laser, body and wellness, with consult booking on each page.
Lead replies within a minute
Ad leads and web forms get a text and email with a link to book a consultation.
DMs, texts and email in one inbox
Instagram, Facebook, web chat, text and email land in one shared inbox your front desk can work.
Consultations with deposits
Clients book online and pay a deposit where your policy requires it, with reminders by text and email.
A client pipeline by source
See each lead from inquiry to consult to treated client, with the ad or channel it came from.
Rebooking timed to the treatment
Clients get a reminder when their next treatment is typically due, based on intervals your providers set.
Memberships and packages
Sell memberships that bill monthly and packages that track remaining sessions.
After-hours booking help
An AI assistant can answer general questions about services and booking and schedule consults. It's set up not to give medical advice.
Reviews and photo consent
Clients get a review request after a visit, and photo consent forms are collected before treatment.
From an Instagram ad to a member
Someone sees your ad on a Tuesday night and asks about pricing. Here's how the next few months could go.
Leads who don't book get a short nurture series and an occasional seasonal offer.
This is an illustration of how the system can work, not a specific customer's results.
- Tue 9:12 PMLead formThey submit your ad form. A text with a consult link goes out within a minute.
- Tue 9:20 PMConsult bookedThey book Thursday and pay a deposit. Intake forms and reminders go out.
- ThuConsult and treatmentYour provider reviews the intake with them, and they're treated the same day.
- ThuReview requestA review request goes out after the visit.
- Week 11Rebooking reminderBased on the interval your provider set, a reminder goes out. They don't reply.
- Week 12Booked and joinedA second reminder lands. They book and join your monthly membership at checkout.
Set up for the treatments you offer
Injectables, skin and laser, and body treatments each have a different rhythm.
Injectables
Repeat treatments on a regular cycle.
- Consult booking with deposits
- Rebooking reminders by treatment
- Membership billing
- Event and promotion messages
Skin and laser
Series treatments over several weeks.
- Package tracking by session
- Series reminders
- Pre-care and aftercare instructions
- Seasonal treatment offers
Body and wellness
Higher-ticket programs with longer decisions.
- Consult follow-up
- Financing link delivery
- Progress check-in scheduling
- Referral offers
Keep your charting. Improve lead response and rebooking.
Charting, treatment records and medical documentation stay in your EMR or spa practice software. Alcreo isn't a medical record system.
What practice software often doesn't do well is the marketing around the visit: answering ad leads and DMs quickly, following up after consults, rebooking on schedule and asking for reviews.
Some spas book everything through Alcreo. Others keep their existing booking tool and use Alcreo for leads, follow-up and marketing. During setup we import your client list so rebooking and reviews can start right away.
Is Alcreo a good fit for your med spa?
It works well for independent med spas and aesthetic practices with one or more locations.
A good fit if
- You run ads or post often and leads go unanswered
- Consultation no-shows are a regular issue
- Clients lapse between treatments
- You sell memberships or packages
Probably not the right tool if
- You need clinical charting, consents with medical records or inventory tracking
- You want automated messages to give treatment advice
- Your EMR already handles marketing and rebooking well
Messages about scheduling, not medical details
Clients share personal information. The setup keeps texts and emails focused on logistics.
Logistics, not medical advice
Automated messages and the AI assistant handle booking, reminders and general questions. They're set up not to give medical advice.
Talk with us about HIPAA
If your practice is covered by HIPAA, tell us before launch. We'll plan what information is collected, where it's kept and what stays in your EMR.
Consent on every form
Forms include clear, unchecked texting consent with links to your privacy policy and terms. STOP replies are honored automatically.
Registered business texting
We help you register your number for A2P 10DLC, which mobile carriers require for business texting from local numbers.
This is general information, not legal advice. Talk to your own advisor about the rules that apply to your business and your state.
What your med spa website could look like
An elegant site organized by treatment, with consult booking one tap away.
Treatment and city pages help you show up for searches like "med spa near me" and "laser hair removal in [your city]." Provider bios, clear pricing guidance and real reviews help clients choose you.
What happens after you sign up
You don't have to learn the software on your own. Here's what the first week looks like.
One onboarding call
We learn how your med spa works today, which tools you're keeping and what to fix first.
Your website and phone number
We build your website or connect your current one. Keep your number by forwarding or porting it, or get a new local number.
Your contacts and starter setup
We import your contacts, load the standard pipeline and turn on the starter automations that fit. You can rename stages and edit messages any time.
Live in under a week, with support after
Most accounts are running in under a week, though texting registration depends on the carriers. After launch, support helps when you want to change something.
Plans for med spas
Both plans are month-to-month, set up for you, and your first 30 days are free.
Launch
$497 setup · first 30 days free
- ✓5–6 page website with treatment pages
- ✓CRM, client pipeline and follow-up
- ✓Texting, social inbox and online booking
- ✓Deposits, memberships and review requests
- ✓Unlimited AI agents (fair use)
- ✓Up to 5 users
- ✓Compliance add-on: +$20/month
Growth
$997 setup · first 30 days free
- ✓Up to 35-page SEO website with treatment and city pages
- ✓Lead follow-up, rebooking and membership buildout
- ✓Everything in Launch
- ✓3 website edits every month
- ✓Unlimited users and priority support
- ✓Compliance included
Phone, texting, email and AI usage is billed separately based on what you use. If you cancel in the first 30 days, there's no monthly charge, but the setup fee isn't refunded. Moving from Launch to Growth costs the $500 difference in setup fees. Google ad spend is paid directly to Google. Google decides Local Services Ads eligibility for each business type and area.
AI for the routine work, with your team in charge
In a med spa, AI is helpful for answering the same booking and pricing questions after hours and for drafting rebooking messages. It shouldn't discuss whether a treatment is right for someone, so we configure it to hand those questions to your team.
You decide what AI handles. Anything that needs judgment, or a personal touch, stays with your team.
Describe a workflow in plain English
Type something like "twelve weeks after an injectables appointment, text the client a rebooking link, then email a reminder five days later" and the AI builder drafts the automation. You review it, adjust the timing or wording, and turn it on.
An assistant for routine questions
AI agents can answer common questions, collect details and book appointments by chat or text, in many languages. You decide what they say and when a person takes over.
Help drafting messages
Draft reminders and replies faster, then edit them to sound like your business.
Help when you want to change something
We show you the AI tools during onboarding, and support can help you adjust an automation later instead of starting over.
Questions from med spa owners
Don't see yours? Book a 15-minute call and ask us directly.
How fast do ad leads get a response?+
Within about a minute. New leads get a text and email with a consult link, and your team is notified.
Can I take deposits for consultations?+
Yes. Clients can pay a deposit when they book, based on the policy you set.
Can Instagram and Facebook messages come into one inbox?+
Yes. DMs, texts, web chat and email all land in one shared inbox that your team can assign and answer.
Does Alcreo replace my EMR?+
No. Charting and treatment records stay in your EMR. Alcreo handles your website, leads, booking, rebooking, memberships and reviews.
Will the AI assistant give medical advice?+
No. It answers general questions and books consults. Anything clinical goes to your providers.
How long does setup take?+
Most businesses are up and running in under a week, starting with one onboarding call. Texting registration is approved by the mobile carriers, and their timing varies.
Can I keep my phone number and my current website?+
Yes. We can forward or port your number, or set up a new local one. If you like your current website, we can connect it to your account at the same plan price.
What does it cost, and what's billed separately?+
Launch is $297 a month plus a $497 setup fee. Growth is $597 a month plus a $997 setup fee. Both are month-to-month with the first 30 days free. Phone, texting, email and AI usage is billed separately based on use.
What happens if I cancel?+
Cancel in the first 30 days and there's no monthly charge, though the setup fee isn't refunded. After that there's no long-term contract. Closed accounts are paused for 30 days, and we'll send your contacts and website code on request. Your domain stays yours.
Other health & wellness businesses we set up
Related: CRM & pipeline · Scheduling · AI receptionist · Alcreo Payments · Automations · Websites
Turn more inquiries into consultations, and more consultations into regulars.
Book a free 15-minute demo and we'll start building your website live on the call.