Dental patient communication for missed calls, recall and unscheduled treatment.
Many practices have more potential production in their own patient list than in new advertising. Alcreo texts back callers your front desk couldn't reach, lets new patients request appointments online, follows up on unscheduled treatment and brings overdue hygiene patients back. Your practice management software stays your system of record.
Open chair time often traces back to calls, recall and treatment that didn't get followed up
Front desk teams juggle check-in, check-out, insurance and phones. These are the gaps that tend to slip:
New-patient calls at a busy moment
The front desk is checking out a patient when a new caller rings through to voicemail.
Treatment left unscheduled
Patients agree with the treatment plan, say they'll call back to schedule and don't.
Overdue hygiene patients
Hundreds of patients are past due for a cleaning, and nobody has time to call them all.
No way to book after hours
Busy parents want to request an appointment after the kids are in bed.
Uninsured patients without an option
Patients without insurance may put off care when there's no simple in-house plan.
Reviews left to chance
Patients leave happy, but few post a review unless someone asks that day.
Patient communication for a dental practice
These tools sit alongside your practice management software, which keeps charting, scheduling, imaging and billing.
A website built for local search
Pages for general, cosmetic, implant, emergency and family dentistry, plus pages for your city and neighborhoods.
Missed-call text back
When the front desk can't answer, callers get a text with a link to request an appointment.
Online appointment requests
New patients request appointments online and complete forms before their visit.
Unscheduled treatment by value
Track presented treatment by stage and value, so unscheduled plans don't disappear.
Treatment follow-up
Patients with unscheduled treatment get reminders with a link to schedule, and your team gets call tasks.
Hygiene recall and reactivation
Overdue hygiene patients get recall texts and emails until they book.
In-house membership plans
Offer uninsured patients a membership plan billed monthly or yearly by card.
After-hours appointment requests
An AI assistant can answer common office questions and collect appointment requests. It's set up not to give clinical advice.
Review requests after visits
Patients get a review request with a direct link to your Google profile after their appointment.
From a Sunday toothache to a completed crown
A new patient cracks a tooth on Sunday and searches for a dentist. Here's how the next few weeks could go.
Patients who decline treatment stay on a gentle follow-up list and their regular recall schedule.
This is an illustration of how the system can work, not a specific customer's results.
- Sun 6:30 PMAppointment requestThey request an emergency visit online. New patient forms go out.
- Mon 8:05 AMConfirmedYour front desk confirms a time in your practice software. Reminders are scheduled.
- MonExam and planYour dentist recommends a crown. The plan is logged with its value.
- Day 4Not scheduled yetA reminder with a scheduling link goes out, and a call task is created.
- Day 8ScheduledAfter a call about insurance coverage, they book the crown. A review request follows their visit.
- Month 6RecallA hygiene recall goes out and they book their cleaning.
Set up for the dentistry you offer
Family dentistry, cosmetic and implant cases, and urgent visits each need different follow-up.
Family and general
Recall-driven care for all ages.
- Online appointment requests
- Hygiene recall
- Family member records
- Review requests
Cosmetic, implants and aligners
Higher-value cases with longer decisions.
- Consult booking
- Treatment follow-up
- Financing link delivery
- Before-and-after photo consent
Urgent visits and uninsured patients
Patients who need care soon.
- Missed-call text back
- Same-day request forms
- Membership plan sign-up
- Follow-up after urgent visits
Keep your practice software. Add the communication layer.
Charting, scheduling, imaging, insurance and billing stay in your dental practice management software. Alcreo isn't a replacement for it.
What practice software often doesn't do well is marketing and follow-up: answering missed calls, capturing website requests, following up on treatment, running recall and asking for reviews.
Many practices keep the schedule in their practice software and use Alcreo for requests, outreach and reviews. During setup we import the patient contact list you provide.
Is Alcreo a good fit for your practice?
It's built for independent general, family and cosmetic practices.
A good fit if
- New-patient calls go to voicemail at busy times
- You have a lot of unscheduled treatment
- Recall depends on staff making calls
- You'd like to offer an in-house membership plan
Probably not the right tool if
- You need practice management, imaging or insurance verification
- Your practice software's patient engagement add-on already covers this
- You need two-way sync with your schedule that isn't available for your software
Texts about scheduling, not dental details
Patients trust you with health information. Texts and emails stay focused on logistics.
Logistics only
Reminders and follow-ups cover appointments, forms and scheduling links, not diagnoses or treatment details.
Talk with us about HIPAA
Dental practices are usually covered by HIPAA. Tell us your requirements before launch so we can plan what's collected, where it's kept and what stays in your practice software.
Consent on every form
Forms include clear, unchecked texting consent with links to your privacy policy and terms. STOP replies are honored automatically.
Registered business texting
We help you register your number for A2P 10DLC, which mobile carriers require for business texting from local numbers.
This is general information, not legal advice. Talk to your own advisor about the rules that apply to your business and your state.
What your dental practice website could look like
A friendly, modern site that makes requesting an appointment simple.
Service and city pages help you show up for searches like "dentist near me" and "dental implants in [your city]." Doctor bios, insurance and membership details and real reviews help families choose you.
What happens after you sign up
You don't have to learn the software on your own. Here's what the first week looks like.
One onboarding call
We learn how your dental practice works today, which tools you're keeping and what to fix first.
Your website and phone number
We build your website or connect your current one. Keep your number by forwarding or porting it, or get a new local number.
Your contacts and starter setup
We import your contacts, load the standard pipeline and turn on the starter automations that fit. You can rename stages and edit messages any time.
Live in under a week, with support after
Most accounts are running in under a week, though texting registration depends on the carriers. After launch, support helps when you want to change something.
Plans for dental practices
Both plans are month-to-month, set up for you, and your first 30 days are free.
Launch
$497 setup · first 30 days free
- ✓5–6 page website with service pages
- ✓CRM, treatment pipeline and follow-up
- ✓Missed-call text back, online requests and texting
- ✓Recall, membership billing and reviews
- ✓Unlimited AI agents (fair use)
- ✓Up to 5 users
- ✓Compliance add-on: +$20/month
Growth
$997 setup · first 30 days free
- ✓Up to 35-page SEO website with service and city pages
- ✓Recall, treatment follow-up and review buildout
- ✓Everything in Launch
- ✓3 website edits every month
- ✓Unlimited users and priority support
- ✓Compliance included
Phone, texting, email and AI usage is billed separately based on what you use. If you cancel in the first 30 days, there's no monthly charge, but the setup fee isn't refunded. Moving from Launch to Growth costs the $500 difference in setup fees. Google ad spend is paid directly to Google. Google decides Local Services Ads eligibility for each business type and area.
AI for the routine work, with your team in charge
In a dental office, AI can handle the questions the front desk answers all day, like insurance accepted, hours and parking, and draft recall and treatment reminders. It doesn't give clinical advice.
You decide what AI handles. Anything that needs judgment, or a personal touch, stays with your team.
Describe a workflow in plain English
Type something like "when treatment is presented but not scheduled, text a scheduling link on day 3, email on day 7 and create a call task on day 10" and the AI builder drafts the automation. You review it, adjust the timing or wording, and turn it on.
An assistant for routine questions
AI agents can answer common questions, collect details and book appointments by chat or text, in many languages. You decide what they say and when a person takes over.
Help drafting messages
Draft reminders and replies faster, then edit them to sound like your business.
Help when you want to change something
We show you the AI tools during onboarding, and support can help you adjust an automation later instead of starting over.
Questions from dental practices
Don't see yours? Book a 15-minute call and ask us directly.
Does Alcreo replace my practice management software?+
No. Charting, scheduling, imaging and billing stay in your practice software. Alcreo handles your website, missed calls, online requests, treatment follow-up, recall and reviews.
Does it sync with my practice management schedule?+
That depends on your software. Many practices keep the schedule in their practice software and use Alcreo's requests and reminders alongside it. We'll check what's possible for yours before you sign up.
How does treatment follow-up work?+
Patients with unscheduled treatment get reminders with a scheduling link, and your team gets call tasks. Messages stay on scheduling, not dental details.
Can I offer an in-house membership plan?+
Yes. Uninsured patients can join online and be billed monthly or yearly by card.
Will the AI assistant give clinical advice?+
No. It answers office questions and collects appointment requests. Your team handles anything clinical.
How long does setup take?+
Most businesses are up and running in under a week, starting with one onboarding call. Texting registration is approved by the mobile carriers, and their timing varies.
Can I keep my phone number and my current website?+
Yes. We can forward or port your number, or set up a new local one. If you like your current website, we can connect it to your account at the same plan price.
What does it cost, and what's billed separately?+
Launch is $297 a month plus a $497 setup fee. Growth is $597 a month plus a $997 setup fee. Both are month-to-month with the first 30 days free. Phone, texting, email and AI usage is billed separately based on use.
What happens if I cancel?+
Cancel in the first 30 days and there's no monthly charge, though the setup fee isn't refunded. After that there's no long-term contract. Closed accounts are paused for 30 days, and we'll send your contacts and website code on request. Your domain stays yours.
Other health & wellness businesses we set up
Related: Missed-call text back · CRM & pipeline · Automations · Scheduling · AI receptionist · Alcreo Payments
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