Business texting software with one inbox for every conversation.
Text customers from your business number, not your personal cell. Texts, emails, Facebook and Instagram messages and website chats land in one shared inbox, attached to the customer's record, so anyone on your team can pick up the conversation.
Customers text. Your business phone usually can't.
Customers would rather text than call, especially to confirm a time, send a photo or ask a quick question. So owners end up texting from their personal phones, and the business history lives on one person's device.
Meanwhile, website chats go to one inbox, Facebook messages to another and Instagram DMs to a third. When someone is out sick or leaves the company, those conversations go with them.
A business texting platform gives the conversation a home that belongs to the business, where the whole team can see it and reply.
Every channel in one place
Each channel works a little differently, but they all show up on the same customer timeline.
Texting (SMS and MMS)
Two-way texts and photos from a local business number, with replies on desktop or the mobile app.
Send and receive email from the customer record, so quotes and replies sit next to texts and calls.
Website chat
A chat widget on your website that collects a name and number, so the conversation can continue by text after they leave.
Facebook and Instagram
Messages from your connected Facebook Page and Instagram business account arrive in the same inbox.
Calls and voicemail
Calls to your business number are logged on the timeline, with missed calls easy to follow up.
Other channels
WhatsApp and other channels connect too, each with its own setup and rules. If the platform supports a channel, we support it.
A business number, new or the one you already have
Need a number? We set up a local business line. Already have one? Keep it. We can forward it to your Alcreo line or port it over, so customers keep calling the number they know.
How a shared inbox keeps replies fast
Assign conversations
Route a conversation to the right person, like the stylist, estimator or agent who owns that customer, and filter the inbox to see only what's yours.
Full context on every message
Before replying, see who the person is, past appointments, open quotes and what was said last time, right beside the conversation.
Saved replies and scheduling
Use saved replies for questions you answer every day, and schedule a text to go out later, like a check-in the morning after a job.
Unread and follow-up views
See which conversations are waiting on you, so nothing sits unanswered over a busy afternoon.
Texts that send themselves, at the right moments
Some messages should go out every time without anyone remembering to send them. These run through automations and stop when a person needs to step in.
Consent, registration and opt-outs
Business texting in the US has rules. Following them protects your number's deliverability and your customers' trust.
Carrier registration (A2P 10DLC)
US carriers require businesses that text from local numbers to register their brand and how they use texting. We prepare and submit the registration during setup. Approval timing depends on the carriers. Carriers also check your website for a privacy policy and terms, which our compliance & legal policies service provides.
Consent before marketing
Replying to someone who texted you is different from sending promotions. Marketing texts should only go to people who agreed to receive them, and we set up your forms to collect that consent.
Easy opt-outs
When someone replies STOP, they're unsubscribed from texts automatically, and the contact is marked so they aren't messaged again by mistake.
Not for cold blasting
Buying lists and mass-texting strangers isn't a growth strategy. It gets numbers flagged and can create legal risk. We'll help you build a list of people who want to hear from you.
Where business texting helps most
Service businesses
"On my way" texts, photos of the problem before the estimate, and payment links after the job.
Salons and studios
Booking by text, waitlist openings and rebooking reminders, handled by whoever is at the front desk.
Real estate teams
Fast replies to new leads, showing confirmations and a shared history when leads move between agents.
Professional offices
Document reminders and appointment confirmations, without staff giving out personal numbers.
Texting that's ready on day one
Registration handled
We prepare your A2P 10DLC registration, set up your business number and add consent language to your forms.
Channels connected
We connect your email, website chat and social accounts during setup, so the inbox is complete from the start.
Messages written for you
Saved replies and automated texts are drafted in your voice, ready for you to approve.
What to check in any business texting tool
Can you keep your number?
Often, yes. Existing numbers can usually be ported or text-enabled. We'll check yours during setup. Landlines and some carrier numbers need extra steps.
Is it connected to your CRM?
A texting app on its own still leaves history in a separate place. Here, every message is on the customer record in the CRM.
How is usage priced?
There are no caps on texting or calls. Usage is billed to your account as you go.
What happens after hours?
Decide whether after-hours messages get an auto-reply, a missed-call text or the AI receptionist.
Business texting questions
Can customers text my business number?+
Yes. Customers can text your business number and you reply from the inbox on desktop or in the mobile app.
Can my whole team use the same number?+
Yes. Conversations live in a shared inbox, and you can assign them to the right person.
Why do I need to register for texting?+
US carriers require A2P 10DLC registration for business texting from local numbers. Unregistered messages can be filtered or blocked. We handle the paperwork.
Can I text from my phone?+
Yes. The mobile app lets you send and receive texts from your business number, so customers never see your personal cell.
Can I send photos?+
Yes. Picture messages (MMS) work in both directions, which is handy for estimates, before-and-after photos and documents.
Can I send texts to my whole customer list?+
You can send campaigns to customers who opted in to receive them. Every message includes a way to opt out.
Does it include email and social messages?+
Yes. Email, website chat and connected Facebook and Instagram messages appear in the same inbox.
Is texting included in my plan?+
The inbox and your business number are included in both plans, with no caps on texting or calls. Usage is billed as you go. See pricing
See every conversation in one place.
We'll show you the inbox with your channels connected and a few automated texts set up.