An AI receptionist that answers when you can't.
Calls get answered during the job, after hours and on weekends. The AI receptionist greets callers, answers common questions, collects their details, books appointments on your calendar and transfers to your team when a person is needed. Every call is logged in your CRM.
The phone rings at the worst possible times.
You're under a sink, with a client, on a showing or driving between jobs. The phone rings, and you can't answer. Some callers leave a voicemail. Many don't. They call the next business on the list.
The usual fixes all have trade-offs. Hiring a full-time receptionist is a big fixed cost for a small team. A traditional answering service takes messages but usually can't book appointments or see your calendar. Sending everything to voicemail means callbacks hours later.
An AI receptionist covers the gap: it picks up every call you can't, handles the routine ones, and gets the rest to you with the details already collected.
What the AI receptionist handles
Answers calls
Picks up during business hours, after hours, weekends and holidays, based on the schedule you choose.
Captures details
Collects the caller's name, phone, email, address and reason for calling, and creates or updates their contact record.
Answers common questions
Hours, service areas, what you offer and how booking works, using the information you approve.
Books appointments
Checks your connected calendar and books open times during the call. Scheduling
Transfers to a person
Sends calls to you or a teammate based on rules you set, like emergencies, existing customers or anyone who asks for a person.
Triggers follow-up
After the call, workflows can text a confirmation, notify your team or move a lead in your pipeline. Automations
It can speak with callers in many languages.
What you see after every call
The value of an AI receptionist isn't just answering. It's making sure every call turns into something your team can act on.
AI receptionist vs. answering service vs. voicemail
Each option fits a different situation. Many businesses use an AI receptionist for routine calls and keep a person on the line for the rest.
*Unlimited AI agents are subject to fair use. Standard phone and texting usage applies.
What setup involves
The AI receptionist is only as good as what it knows. Setup is where we teach it your business.
Your phone number
We set up a business number on the Alcreo phone system or forward your existing line to it. Porting your number is also an option.
Your knowledge
Services, hours, service areas, booking rules and the answers to questions you hear every day.
Your rules
When to book, when to take a message and when to transfer, plus who gets each type of call.
Test calls
We run test calls with you and adjust the greeting, answers and handoffs before it takes real calls.
How businesses put it to work
Home service companies
Books estimates after hours and transfers emergencies like active leaks to the on-call tech.
Salons and med spas
Answers service and pricing questions while the team is with clients, and books consultations.
Law and insurance offices
Collects intake details and routes callers to the right person, without giving legal or coverage advice.
Auto shops
Captures vehicle details and the issue, books drop-off times and answers hours and location questions.
Limits and buying considerations
It's not a person
An AI receptionist handles routine calls well. Upset customers, complicated pricing and sensitive situations should go to your team, and we set transfer rules for exactly that.
It only knows what you teach it
It answers from the information you approve. It shouldn't guess at prices, give legal, medical or financial advice, or promise anything you haven't authorized.
Phone setup matters
The AI receptionist runs on numbers in the Alcreo phone system. Numbers already used for a phone menu (IVR) need a different setup, which we'll sort out with you.
Usage and disclosure
AI call answering is included with unlimited AI agents* on both plans. Call recording and AI-disclosure rules vary by state, so the greeting should tell callers they're speaking with a virtual assistant.
AI receptionist questions
What is an AI receptionist?+
It's a voice assistant that answers your business phone, talks with callers in natural language, collects their information, answers common questions, books appointments and transfers calls to your team when needed.
Can callers tell it's AI?+
We recommend it introduces itself as a virtual assistant. Being upfront builds trust and keeps you on the right side of disclosure rules.
Can it transfer calls to me?+
Yes. You choose the conditions, such as emergencies, existing customers, or anyone who asks to speak with a person.
Can I keep my current phone number?+
Usually, yes. You can forward your existing number or port it to the Alcreo phone system. We'll walk through the options during setup.
Does it work 24/7?+
It can. You decide whether it answers all the time, only after hours, or only when your team doesn't pick up.
What if it can't answer a question?+
It takes a message with the caller's details or transfers the call, based on your rules. It shouldn't make up an answer.
How is this different from missed-call text back?+
Missed-call text back sends a text when you miss a call. The AI receptionist answers the call itself. Many businesses use both.
How much does it cost?+
The AI receptionist is included in both plans, along with unlimited AI agents*. We can set it up with you, or you can build and adjust it yourself. *Subject to fair use. Standard phone and texting usage applies. See pricing
Hear how it would answer your calls.
We'll set up a sample with your business details so you can call it yourself.