A website and CRM that help your plumbing business stay on top of every inquiry.
You can't answer the phone with your hands under a sink. Alcreo texts back missed callers, lets customers book routine work online, follows up on larger estimates and sends invoices customers can pay from their phone before you pack up.
Jobs, emergencies, estimates and collections, often from the same phone
Plumbing customers usually need help soon, and the owner is usually on a job. These are the gaps that come up most:
Calls during a job
When you're in a crawl space, answering isn't realistic. Many callers won't leave a voicemail, but most will answer a text.
Bigger estimates that need a decision
Repipes, water heaters and sewer lines take some thought. Without a follow-up, the homeowner may simply go with the last plumber they talked to.
Office time spent scheduling simple jobs
Routine work like a drain cleaning could be booked online, leaving the phone free for urgent calls.
Invoices that wait
Paper invoices and emailed PDFs get paid later than a pay link sent before you leave.
One-time customers
You fix the leak and never hear from them again, even though they'll need a plumber next year.
A thin review profile
Customers are grateful, but they rarely post a review unless someone asks while the job is fresh.
What it looks like for a plumbing company
Your dispatch tool keeps running the jobs. These pieces handle the communication around them.
A website built for local search
Pages for drains, water heaters, leak repair, repipes and sewer work, plus pages for the towns you serve.
Missed-call text back
When you're working, callers get a text within seconds so they can describe the problem or send a photo.
Routine jobs booked online
Customers book a window for non-emergency work and get reminders and on-the-way texts.
A simple jobs pipeline
See new calls, open estimates and completed jobs by stage and value, with the next step on each card.
Estimate follow-up
Water heater, repipe and sewer estimates get polite follow-up that stops when the customer approves, replies or declines.
Text-to-pay invoices
Send the invoice by text with a pay link so customers can pay by card before the truck leaves.
Maintenance reminders
Reach past customers who opted in with water heater flush, winterizing and drain maintenance reminders.
After-hours help
An AI assistant can collect details and book routine appointments when the office is closed. Emergencies follow your on-call process.
Review requests after every job
Customers get a request with a direct link to your Google profile once the job is closed out.
From a 6 AM leak to a paid invoice
A homeowner finds water under the water heater before work and calls three plumbers. Here's how the day could go.
Customers who decline a bigger estimate get a later check-in and a seasonal maintenance reminder.
This is an illustration of how the system can work, not a specific customer's results.
- 6:14 AMMissed callNobody's in the office yet. The caller gets a text and replies with a photo of the leak.
- 6:20 AMBookedThey pick the first morning window. Your on-call plumber is notified.
- 8:30 AMOn the wayThe customer gets an on-the-way text with the plumber's name.
- 9:15 AMTwo optionsThe plumber offers a repair or a replacement, and sends both from the job.
- 9:40 AMApprovedThe homeowner chooses replacement. It's done by early afternoon.
- 1:30 PMPaid and reviewedThe invoice goes out by text and is paid within minutes. A review request follows.
Set up for the work you take on
Service calls, larger projects and commercial accounts each need their own flow.
Service and repair
Responsiveness wins the job.
- Missed-call text back
- Online booking windows
- On-the-way texts
- Pay-by-text invoices
Replacements and projects
Water heaters, repipes and sewer lines.
- Estimate follow-up sequences
- Financing link delivery
- Deposit collection
- Project-day reminders
Commercial accounts
Restaurants, offices and property managers.
- Account notes and contacts
- Recurring maintenance scheduling
- Monthly invoicing
- Service request forms
Keep your dispatch tools. Add the follow-up.
If you run dispatch and work orders in field service software, keep it. Alcreo isn't a dispatch board.
Where plumbing companies tend to lose ground is before and after the job: unanswered calls, estimates nobody follows up on, invoices paid late and reviews nobody asked for.
Alcreo connects with QuickBooks for invoicing and payments, and during setup we import your past customers so maintenance reminders and review requests can start right away.
Is Alcreo a good fit for your plumbing company?
It's built for owner-operators and small shops with a few trucks.
A good fit if
- You miss calls while you're working
- Larger estimates don't get a consistent follow-up
- You want customers to pay before you leave
- Your website doesn't bring in much work
Probably not the right tool if
- You need dispatch, a pricebook or inventory tracking
- You have a large call center with its own systems
- Your field service software already covers follow-up and reviews
Texting customers, with their permission
Texting is often the quickest way to reach customers. It needs to be done the right way.
Consent on every form
Forms include clear, unchecked texting consent with links to your privacy policy and terms.
Opt-outs honored automatically
STOP replies and email unsubscribes are honored right away.
Registered business texting
We help you register your number for A2P 10DLC, which mobile carriers require for business texting from local numbers.
Policies that stay current
Growth includes an auto-updating privacy policy, terms and cookie consent for your website. On Launch it's a $20/month add-on.
This is general information, not legal advice. Talk to your own advisor about the rules that apply to your business and your state.
What your plumbing company website could look like
A fast, clear site that makes calling or booking the obvious next step.
Service and city pages help you show up for searches like "emergency plumber in [your city]" and "water heater replacement near me." Clear service areas, a plain explanation of how you price and real reviews help people choose quickly.
What happens after you sign up
You don't have to learn the software on your own. Here's what the first week looks like.
One onboarding call
We learn how your plumbing company works today, which tools you're keeping and what to fix first.
Your website and phone number
We build your website or connect your current one. Keep your number by forwarding or porting it, or get a new local number.
Your contacts and starter setup
We import your contacts, load the standard pipeline and turn on the starter automations that fit. You can rename stages and edit messages any time.
Live in under a week, with support after
Most accounts are running in under a week, though texting registration depends on the carriers. After launch, support helps when you want to change something.
Plans for plumbers
Both plans are month-to-month, set up for you, and your first 30 days are free.
Launch
$497 setup · first 30 days free
- ✓5–6 page website with service pages
- ✓CRM, jobs pipeline and follow-up
- ✓Missed-call text back, booking and texting
- ✓Text-to-pay invoices and review requests
- ✓Unlimited AI agents (fair use)
- ✓Up to 5 users
- ✓Compliance add-on: +$20/month
Growth
$997 setup · first 30 days free
- ✓Up to 35-page SEO website with service and city pages
- ✓Estimate follow-up and maintenance reminder buildout
- ✓Everything in Launch
- ✓3 website edits every month
- ✓Unlimited users and priority support
- ✓Compliance included
Phone, texting, email and AI usage is billed separately based on what you use. If you cancel in the first 30 days, there's no monthly charge, but the setup fee isn't refunded. Moving from Launch to Growth costs the $500 difference in setup fees. Google ad spend is paid directly to Google. Google decides Local Services Ads eligibility for each service category and location.
AI for the routine work, with your team in charge
For a plumbing company, AI handles the small stuff that piles up: drafting estimate follow-ups, answering service-area questions after hours and setting up review requests. Anything urgent still goes to your on-call plumber.
You decide what AI handles. Anything that needs judgment, or a personal touch, stays with your team.
Describe a workflow in plain English
Type something like "when a job is marked complete, text the invoice with a pay link, then send a review request an hour after payment" and the AI builder drafts the automation. You review it, adjust the timing or wording, and turn it on.
An assistant for routine questions
AI agents can answer common questions, collect details and book appointments by chat or text, in many languages. You decide what they say and when a person takes over.
Help drafting messages
Draft reminders and replies faster, then edit them to sound like your business.
Help when you want to change something
We show you the AI tools during onboarding, and support can help you adjust an automation later instead of starting over.
Questions from plumbing owners
Don't see yours? Book a 15-minute call and ask us directly.
Will customers get a message when I miss a call?+
Yes. The caller gets a text within seconds so they can describe the problem or send a photo. The conversation lands in your shared inbox so anyone on the team can respond.
Can customers pay invoices from their phones?+
Yes. Send an invoice by text with a pay link, and customers can pay by card, often before the truck leaves.
Can I keep my dispatch software?+
Yes. Keep your field service tools for dispatch. Alcreo handles your website, missed calls, booking, estimate follow-up, payments and reviews.
How are emergency calls handled after hours?+
Callers get a text with your on-call instructions and a booking link for routine work. You decide what the AI assistant handles and when your on-call plumber is notified.
Can you help with Local Services Ads?+
Growth includes LSA management. Google decides eligibility, and your ad spend is paid directly to Google.
How long does setup take?+
Most businesses are up and running in under a week, starting with one onboarding call. Texting registration is approved by the mobile carriers, and their timing varies.
Can I keep my phone number and my current website?+
Yes. We can forward or port your number, or set up a new local one. If you like your current website, we can connect it to your account at the same plan price.
What does it cost, and what's billed separately?+
Launch is $297 a month plus a $497 setup fee. Growth is $597 a month plus a $997 setup fee. Both are month-to-month with the first 30 days free. Phone, texting, email and AI usage is billed separately based on use.
What happens if I cancel?+
Cancel in the first 30 days and there's no monthly charge, though the setup fee isn't refunded. After that there's no long-term contract. Closed accounts are paused for 30 days, and we'll send your contacts and website code on request. Your domain stays yours.
Other home services businesses we set up
Related: Missed-call text back · Google Local Services Ads · Alcreo Payments · AI receptionist · CRM & pipeline · Websites
Answer more calls, and get paid before you leave the driveway.
Book a free 15-minute demo and we'll start building your website live on the call.